Privacy Policy – GoldenArtwork

Last Updated: September 2026

At GoldenArtwork, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information such as:

• Full name
• Mobile/phone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information provided while contacting customer support
• Device, browser and website usage information
• IP address and other technical information

We collect only the information reasonably required to provide and improve our services.

2. How We Use Your Information

The information we collect may be used to:

• Process and deliver your orders
• Confirm and communicate order details
• Provide shipping and delivery updates
• Process payments and refunds
• Provide customer support
• Handle return or exchange requests
• Improve our website, products and services
• Prevent fraudulent or unauthorized transactions
• Send important service-related communications
• Send promotional offers or marketing communications where permitted

You may opt out of promotional communications at any time.

3. Payment Information

Payments made through our website may be processed by secure third-party payment gateways.

GoldenArtwork does not intentionally store your complete debit card, credit card, banking or other sensitive payment credentials on its own servers.

Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers
• Courier and logistics partners
• Website and hosting service providers
• Technology and analytics providers
• Customer support or communication service providers
• Legal, regulatory or government authorities where required by law

Only information reasonably necessary for the relevant service may be shared.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Provide relevant marketing or advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

7. Order & Communication Information

When you place an order, we may use your phone number, email address or other contact information to communicate with you regarding:

• Order confirmation
• Payment status
• Shipping updates
• Delivery information
• Return/exchange requests
• Customer support

These communications are necessary for fulfilling your order and providing our services.

8. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send information about:

• New products
• Special offers
• Discounts
• Festive collections
• Promotions
• Other GoldenArtwork updates

You can unsubscribe from promotional emails or messages at any time.

9. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

GoldenArtwork is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information where applicable.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing transactions
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal, tax and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

To make a privacy-related request, please contact us using the details provided below.

13. Changes to This Privacy Policy

GoldenArtwork may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

Any updated version will be posted on this page with the revised “Last Updated” date.

We encourage you to review this page periodically.