Shipping policy

Shipping Policy – GoldenArtwork

Last Updated: September 2026

At GoldenArtwork, we carefully pack every order to ensure that your products reach you safely and securely. This Shipping Policy explains our order processing, shipping and delivery procedures.

1. Shipping Availability

We currently offer shipping across India.

Delivery availability may depend on the serviceability of the customer's PIN code and the courier/logistics partners available for that location.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next working day.

During festivals, sales, promotional periods or periods of unusually high order volume, processing may take additional time.

3. Delivery Timeline

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days, depending on the delivery location.

Remote or non-serviceable areas may require additional time.

Please note that delivery timelines are estimated and not guaranteed, as the final delivery is handled by the respective courier/logistics partner.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

From time to time, GoldenArtwork may offer free shipping or promotional shipping offers on selected products, locations or orders. The applicable offer will be displayed on the website or checkout page.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered mobile number, email address or other available communication method.

You can use the provided tracking details to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delays in Delivery

While we make every reasonable effort to deliver orders within the estimated timeline, delays may occur due to circumstances beyond our control, including:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Festivals and high-volume periods
  • Transportation disruptions
  • Incorrect or incomplete address
  • Customer unavailability
  • Remote-location delivery
  • Natural disasters
  • Government restrictions
  • Other unforeseen circumstances

GoldenArtwork shall not be responsible for delays caused by the courier or circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing the order.

Please carefully check your:

  • Name
  • Mobile number
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code

If incorrect information is provided and the shipment is returned, delayed or requires re-shipping, additional shipping charges may apply.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their operational policies.

Customers should ensure that someone is available to receive the package at the provided address.

If an order is returned to GoldenArtwork because of repeated failed delivery attempts, incorrect address, incorrect contact information or customer unavailability, the order may require additional shipping charges for re-dispatch.

9. Damaged Package / Product

Our products are carefully packed before dispatch.

If your package appears damaged at the time of delivery, please record a complete unboxing video before opening the package.

The video should clearly show:

  • The unopened package
  • Shipping/AWB label
  • Condition of the outer packaging
  • The complete opening process
  • The product and any damage found

A valid unboxing video is mandatory for damage-related claims.

Please do not throw away the packaging or product until the claim has been reviewed and resolved.

For complete details, please refer to our Return & Exchange Policy.

10. Delivery Confirmation

Once the courier partner marks an order as delivered, GoldenArtwork may consider the shipment successfully delivered.

If you believe your order has been incorrectly marked as delivered, please contact us as soon as possible with your Order ID and registered contact details so that we can coordinate with the courier partner.

11. Lost or Undelivered Shipments

If your shipment appears to be lost, stuck in transit or has not been delivered within a reasonable period after the expected delivery date, please contact GoldenArtwork.

We may coordinate with the courier partner to investigate the shipment and determine the appropriate resolution.

12. Multiple Products in One Order

If an order contains multiple products, GoldenArtwork may ship the products together or in separate packages depending on product availability, packaging requirements and logistics considerations.

You may therefore receive multiple tracking updates or deliveries for a single order.

13. International Shipping

At present, GoldenArtwork primarily ships within India.

International shipping, where offered in the future, will be subject to separate shipping charges, availability, customs duties, taxes and applicable regulations.

Important Note

By placing an order with GoldenArtwork, you acknowledge that delivery timelines are estimates and may vary depending on the destination and courier operations.

We will always make reasonable efforts to process and dispatch your order promptly and ensure it reaches you safely.